Planning and Design: We help companies identify their technology needs and design solutions to meet them.

Implementation: We assist with the implementation of new technologies, including hardware and software installation, as well as network and system configuration.

Integration: We connect all your business systems to obtain accurate and up-to-date information

Management: We offer IT systems management services, including infrastructure, security, and performance management.

Optimization: We help companies identify areas for improvement in their information systems and implement solutions to optimize them.

Consultancy: Work sessions and process mapping. Our expert consultants accompany and meet with the various people in your company, responsible for the areas to be analyzed. We help you map your business processes from different perspectives. This work allows us to determine your current situation, diagnose your information systems, identify existing opportunities for improvement, and establish a path or action plan, to follow in a work proposal.

Implementation Process:
– Analysis and Design: Prior to implementing a solution, we ensure we understand your company and its operations as best as possible. This helps define the ideal scenario for project success. Based on the analysis, we prepare a Technical Requirements document, which details the specifications for the phased implementation.
– Configuration: MG Services engineers develop the configurations according to the conceptual and technical design agreed upon with the client and proceed with the implementation.
– Training and Certification: We assist you in analyzing the impact of the implementation and assessing the maturity of your teams with respect to the implemented solutions. All users are competently trained. Once the implementation is complete, we validate that we have completed the work in a timely manner. As a provider, MG Services will always give the client the opportunity to provide feedback before, during, and after the project, with the goal of continuing to improve our value proposition.

Integration Process. We connect your business systems:
– Technical Diagnostic: For a successful integration, we dedicate the necessary time to understand the characteristics of each of your systems. We meet with the various experts on your technical team to define potential connection, backup, recovery, monitoring, and data exchange mechanisms.
– Specification Design: Based on this understanding, we define the technical specifications required to address the integration with the greatest guarantees of success.
– Integration: Executing an integration presents challenges, which is why our engineers ensure its proper functioning through our unit, load, data, recovery, and visibility testing framework.
– Maintenance: The integration service never ends; it is our responsibility to ensure the fluidity, sustainability, and availability of the integration over time.

Optimization Process:
– Performance Audit: To begin a service based on previous work, it is essential to understand the starting point. Our engineers conduct a comprehensive audit of your solutions’ usage and compare it to current business needs to identify potential improvements.
– Optimization Strategy: We prioritize areas for improvement and offer an effective optimization strategy to maximize the benefits of the solution.

Customer Success:

1. Technical Support: After going live with our solutions, we seek to help our clients continue their continuous improvement process. We understand that technology is an important foundation for achieving your business goals, which is why we offer our support service:
– Preventive Support
– Corrective Support
– Upgrades to new versions
– On-Call Services for emergencies
– Continuous Improvement and Update Training
– Fixed-hour or monthly packages

2. Training:
Implementing technology involves both a technical and human aspect that requires the best change management and training techniques. We offer a training methodology and training sessions to generate staff engagement, highlighting the value of using the solution to everyone involved, from management to operations:
– Standard training sessions
– Customized training sessions
– Small group coaching
– Online courses